Service Dog Access & Guidelines
1. Purpose
This policy outlines the requirements and guidelines for accommodating service dogs in accordance with the Americans with Disabilities Act (ADA) and California state laws.
2. Definition of a Service Dog
Under the ADA, a service dog is a dog trained to perform specific tasks or services for an individual with a disability. Disabilities can be physical, sensory, psychiatric, intellectual, or mental health-related. The tasks performed must be directly related to the handler’s disability.
3. Access Rights
- General Access: Individuals with disabilities have the right to be accompanied by their service dogs in all public areas where visitors are normally allowed.
- California State Law: California Civil Code Section 54.1 affirms these rights, ensuring service dogs are permitted in public places, including taxis, buses, and other transportation services.
4. Documentation and Certification
- No Certification Required: Businesses cannot require documentation, certification, or proof that a dog is a service animal.
- Identification: Service dogs are not required to wear vests or special tags, though handlers may choose to use them for ease of recognition.
5. Inquiries and Conduct
- Permissible Questions: Staff may only ask:
- Is the dog required because of a disability?
- What work or task has the dog been trained to perform?
Staff cannot ask about the nature of the disability or request medical documentation.
- Behavior and Control: Service dogs must be under control at all times. If a service dog is disruptive, not housebroken, or poses a health or safety risk, staff may request its removal. However, the handler must still be allowed access to the facility.
6. Health and Safety
- Health Concerns: Allergies or fear of dogs are not valid reasons to deny access. Staff should seek reasonable accommodations in such cases.
- Cleaning and Damage: Handlers are responsible for cleaning up after their service dogs and for any damage caused. Businesses are not required to provide designated relief areas.
7. Responsibilities
- Staff Training: Employees should be trained on ADA and California laws regarding service dogs and how to handle inquiries professionally.
- Complaint Resolution: Any issues related to service dog access should be addressed promptly and in accordance with museum policies.
8. Policy Review
This policy will be reviewed regularly to ensure compliance with current ADA and California regulations, updating as necessary to reflect any legal changes or best practices.